Nautic Partners, LLC completed its acquisition of the Specialty Tapes business from Berry Global Group, Inc., rebranding the company as Vybond™. As a standalone business, Vybond is poised to strengthen its leadership in pressure-sensitive adhesive tapes, delivering innovative solutions to industrial and specialty markets worldwide. Headquartered in Franklin, KY, with facilities in Riverhead, NY, and Bristol, RI, Vybond Group, Inc. manufactures specialty foil, film, and duct tapes and adhesives. With over 1,500 specialty SKUs spanning 500+ product families, Vybond serves 1,500+ customers across the HVAC, building and construction, industrial, retail, medical, aerospace, automotive, and other specialty industries

The Key Accounts Specialist serves as the primary point of contact for customers, addressing all questions, concerns, and issues. By collaborating with all functional areas of the corporation, the specialist ensures that customer requirements are met or exceeded, while aligning with the Company’s goals and objectives. This role is responsible for the accurate and timely processing of customer orders, monitoring order patterns and service levels, and implementing improvements as necessary. The Key Accounts Specialist will work closely with Sales and other departments to foster and strengthen relationships with key accounts.

This is a remote position we are not accepting applicants at this time if you live in Colorado, California, New York and, Washington.

Candidate prefernce will be given to those wholive in the Rhode Island/Massachusetts area.

Key Responsibilities:

• Accurately and promptly process all incoming calls, orders, requests for information, complaints, and other inquiries for assigned accounts by effectively utilizing appropriate resources.
• Collaborate seamlessly with the sales department, marketing, pricing, and production teams to ensure the highest level of customer service.
• Maintain clear and proactive communication with all internal and external customers regarding their needs, order activity, and inventory levels.
• Monitor open order reports diligently to identify and address any issues, communicating these to internal teams and customers as necessary.
• Develop a thorough understanding of any customer-specific software and the customer’s internal process flow to enhance service delivery.
• Actively engage in department and team meetings, contributing valuable insights and updates.
• Organize and lead meetings with customers or internal teams as required to address and resolve customer needs effectively.
• Perform additional activities as required by the customer, Sales team, and other departments to ensure exceptional customer service.
• Undertake other duties as assigned, demonstrating flexibility and a commitment to excellence.

Qualifications:

• Experience in manufacturing-related customer service is a key requirement. 
• 4-year undergraduate degree preferred or a combination of related training, education, and experience
• Strong familiarity industry standard ERP systems, with an emphasis on report generation, Microsoft Dynamics 365 preferred.
• EDI experience is a plus
• Excellent phone communication skills
• Proficiency with Microsoft 365 software and Microsoft Teams
• Proficiency in several software programs, such as Excel, Word, and PowerPoint
• Detail-oriented
• Ability to work independently
• Team player
• Minimal travel may be required

Office Working Conditions and Ergonomic Details

• Must be able to adapt to prolonged periods of sitting at a desk in front of a computer screen and regular hand positioning on a keyboard.
• At times, may be required to visit other plant facilities where temperatures will fluctuate, and noise levels may increase.

Compenesation: $52,000 to $55,000 annually. Salary: Exempt role.