Nautic Partners, LLC completed its acquisition of the Specialty Tapes business from Berry Global Group, Inc., rebranding the company as Vybond™. As a standalone business, Vybond is poised to strengthen its leadership in pressure-sensitive adhesive tapes, delivering innovative solutions to industrial and specialty markets worldwide. Headquartered in Franklin, KY, with facilities in Riverhead, NY, and Bristol, RI, Vybond Group, Inc. manufactures specialty foil, film, and duct tapes and adhesives. With over 1,500 specialty SKUs spanning 500+ product families, Vybond serves 1,500+ customers across the HVAC, building and construction, industrial, retail, medical, aerospace, automotive, and other specialty industries. 

*** This is an on-site position based out of Franklin, KY***

Job Summary:

The IT Support Specialist is responsible for providing advanced technical support to end users, both remotely and on-site, across multiple departments within a manufacturing environment. This role supports Windows-based desktops, laptops, printers, mobile devices, and various peripherals, ensuring system stability, optimal performance, and adherence to company security standards. The technician also plays a key role in supporting plant floor systems and devices, collaborating with MSP teams and 3^rd party vendors when necessary.

• Provide Tier 2 support for desktops, laptops, mobile devices, and printers.
• Troubleshoot and resolve hardware, software, and network connectivity issues.
• Maintain and support Microsoft Windows operating systems and Microsoft 365 suite.
• Install, configure, and upgrade workstations and peripheral hardware/software.
• Maintain accurate asset inventory and support documentation.
• Educate end users on best practices, IT policies, and procedures.
• Perform additional responsibilities as needed.
• Escalate and coordinate issues with infrastructure, cybersecurity, or application teams as needed.
• Assist with Active Directory tasks, such as user account provisioning, password resets, and group membership changes.
• Contribute to documentation of IT processes, SOPs, and system configurations.

• Associates Degree, or Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Professional certifications such as CompTIA A+, Network+, Security+ are preferred.
• 4–6 years of relevant desktop support experience, ideally in a manufacturing or industrial setting.
• Strong troubleshooting skills in Windows 11 and Office 365.
• Experience supporting end users both onsite and remotely.
• Familiarity with network fundamentals (DNS, DHCP, IP addressing).
• Knowledge of Active Directory and basic PowerShell scripting is a plus.
• Must be able to lift/move equipment up to 40 lbs and navigate warehouse/production floor environments.