Harnessing the strength in our diversity and industry-leading talent of 40,000+ employees across more than 240+ global locations, we develop, design, and manufacture innovative products with an eye toward the circular economy. At Berry Global, we believe in the extraordinary power of people and their unique talents, experiences, and perspectives that help shape a shared future of innovation, inspiration, and influence. Every employee at Berry Global has the opportunity to make their mark on our company and the world around us. Together, we champion a people-first culture that cultivates individual growth, diversity, and collaboration, unleashing our collective strengths to forge a path to greater success for our company, people, and planet. For more information, visit our website, or connect with us on LinkedIn.

Ecommerce Partners (ECPs) are responsible for increasing the frequency with which customers look to Berry to source packaging. They work almost exclusively over the telephone to deliver information about products and services and the many features and benefits of sourcing from Berry on MyBerry. They are coaches, mentors and resources for Berry customers. They are teachers first and sellers second. The foundation of ECP outreach is a set of “cornerstone” calls for the Berry (Laddawn) business. These calls fit within the context of broader integrated marketing and communication efforts. ECPs create influence within accounts by uncovering levels of power and then playing their part in coordinated and concentrated outreach. Customer behavior data and observations inform their efforts.  Berry CR Leaders hold ECP team members accountable for delivering messaging, productivity, call quality and call campaign performance.

• Build relationships that drive buying behavior within Berry’s long tail accounts and contacts
• Conduct 2.5+ hours of phone interaction through 35+ outbound calls daily
• Deliver to high standards of call content and technique
• Develop product line subject matter expertise
• Escalate sales and service opportunities as they arise
• Participate in weekly skills coaching (WRAAP & CRAFT) and 1-on-1 monthly account reviews

• Strong written & verbal communication skills
• Confident personality
• Higher emotional intelligence
• Ability to thrive in a fast-paced environment
• Responds with agility as needed
• Desire to inform, coach, and teach
• Strong organization & problem-solving skills
• Has basic level of computer competency
• High school diploma, bachelors degree preferred

#LI-BD1