The position of Quality Assurance Manager will be a key interface between the Bloomington/Odon facilities and our internal & external customers. The position will be responsible for working closely with operating personnel and customers to ensure quality product. This position will use statistical methods to track and analyze production results for quality as well as responding to and resolving customer needs.

Position Responsibilities:     

• Maintain quality program and drive process improvements to ensure quality systems meet customer specifications and company requirements.
• Lead the design and implementation of quality assurance systems and resolve quality problems with manufacturing, vendors and customers.
• Formulate quality objectives and coordinate with production to maximize product reliability and minimize costs.
• Develop and analyze statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of finished product.
• Direct employees engaged in testing and inspection activities to ensure quality control over materials and product.
• Oversee customer improvement opportunities (CIO) system, and drive continuous improvements.
• Investigate root cause and implement corrective actions to customer complaints regarding quality.
• Ensure product safety and compliance with applicable regulatory requirements.
• Direct activities to ensure ISO 9001/SQF/IMS compliance, including document control, Internal Audits, HACCP and Management Review.
• Interact with plant personnel and sales/customer service personnel on quality problems, as required.
• Call on customers or potential customers with sales executives to provide assistance relating to quality issues.
• Plan, promotes and organizes training activities related to product quality and reliability.
• Responsible to maintain pertinent production records for traceability and evaluation of product and processes.
• Backup SQF Practitioner for Bloomington/Odon, IN facilities
• Other duties may be assigned.

Safety Responsibilities: 

• Accountable for the safety of all employees for whom they are responsible through active engagement in safety activities and provides clear, consistent communication of safe work expectations.
• Supports and investigates situations in which line/equipment stoppage occurs due to perceived, imminent safety risk.
• Completes responsibilities in accordance with the organization's policies and procedures, and applicable laws
• Actively leads risk assessment activities for their area of responsibility by driving prioritized corrective and preventive actions to eliminate/reduce environmental, health or safety risks.
• Lead all required meetings with safety (i.e. Pre-shift, Department, Change Management, General communication, Town Hall, etc.)
• Completes incident investigations, root cause analysis and implements corrective actions accordingly in a timely and thorough manner.
• Ensures the proper training and development of all assigned employees for whom they are responsible.
• Sets goals for their organizational unit; achieves goals and ensures that all employees understand and work toward achieving goals.
• Motivates and coaches employees through good communication and frequent performance feedback. Identifies and coordinates additional training as needed.

• B.A./B.S. in Engineering, Operations or Management preferred, or equivalent experience in manufacturing, project management, quality assurance, or operations management.
• A minimum of 5 years experience implementing and directing quality systems.
• Previous manufacturing experience with significant customer interaction.
• Must have excellent organization with ability to complete multiple projects simultaneously in a fast paced manufacturing environment.
• Proven ability to lead, motivate, and direct employees.
• Track record of continuous quality improvement and goal attainment.
• Excellent communication, problem solving and software skills. 
• Results oriented and possess strong leadership skills.
• Must understand process and equipment capabilities.
• Experience in the plastics industry a plus.
• Knowledge of ISO 9001 and SQF uses and policies
• Some travel required