POSITION DESCRIPTION: QUALITY ASSURANCE MANAGER__________________________ POSITION CODE:                          EMNGR

DEPARTMENT:                  QUALITY ASSURANCE                                          DEPARTMENT CODE:                       

REPORTS TO (N+1):          MANAGER PLANT RP MF                   EEO1:                                            1.2.

AUXILLARY REPORTING: DIRECTOR QUALITY ASSURANCE     FLSA:                                                                                           SALARY EXEMPT (DOTTED-LINE BASIS)                                               

                                                                                    CAREER BAND                                  5 - MANAGER

THIS POSITION HAS MANAGERIAL RESPONSIBILITIES

POSITION SUMMARY

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY FUNCTIONS & RESPONSIBILITIES

Manage the plant resin inventory. Keep silos filled to ensure that the machines run.

ISO Management Representative – Work with ISO auditors during audits.  Oversee the plants ISO and document control programs.

Iso Lead Internal Auditor – Train Internal Auditors and follow up on Internal Audits.

Responsible for planning, coordinating, and direct quality control program to ensure the continuous production of products consistent with established standards.

Responsible for developing and analyzing statistical data and product specifications to determine present standards and establish proposed quality and reliability expectancy of the finished product.

Responsible for using data from various reports to analyze quality problems and create corrective action plans that improve product quality.

Responsible for continuously monitoring the top quality problems and continuously coordinates the corrective action plans to eliminate the problems.

Responsible for monitoring the quality of incoming raw materials.

Responsible for product safety and act as plant sanitarian.

Responsible for performing audits of the manufacturing facility and product safety system to insure compliance with A.S.I. sanitation guidelines and F.D.A. Good Manufacturing procedures.

Responsible for developing and auditing systems for production and waste reporting and analyzing plant waste on a monthly basis.

Responsible for using statistical methods for analysis and provide plans for cost reduction and productivity improvement.

Responsible for working directly with customers on quality issues, answering customer complaints and developing corrective action plans to prevent reoccurrence.

Responsible for formulating and maintaining quality control objectives and coordinate objectives with production procedures in cooperation with the other plant supervisors and managers to maximize product reliability and minimize cost.

Responsible for working with the Corporate Quality to assure the quality and schedule quality improvements.

Responsible for directing employees engaged in inspection and testing activities to ensure continuous control over materials, facilities and products.

Responsible for investigating and adjusting customer complaints.

Responsible for making suggestions on what the plant needs to change to stop similar complaints.

Responsible for entering data, reading and interpreting a spread sheet.

Responsible for safety and housekeeping for department.

Responsible for Management of the plant wide quality assurance program and its documentation control of overall quality in the plant.

Responsible for continuous improvement program for the quality system to upgrade product and process quality.

Responsible for raw material vendor quality assurance to include liaison with vendors for resolution of quality issues, issuance of DMRS, and follow-up to insure credits are issued for all reject materials.

Responsible for certification of all gauges, maintenance of certification program.

Responsible for acting as counselor on methods for problem solving.

Responsible for disposing all materials which have been held for Q.C. inspection and review with Plant Manager decisions to scrap product and prevent the shipment of defective material.

Responsible for ensuring shipment of Sample Quality Products to Customer as requested.

Responsible for plant wide material specifications and updating as required.

Any other duties assigned.

MANAGERIAL / SUPERVISORY RESPONSIBILITES

Hire, train, develop, and supervise of QA technicians such that quality standards are uniformly applied and documentation is completed.

Manage 10 subordinate employees engaged in the inspection of the product during all phases of production.

Is responsible for the overall direction, coordination, and evaluation of all quality control and quality related issues.

REQUIRED EXPERIENCE, SKILLS, & ABILITIES

Fifth year college or university program certificate; or two or more years related experience and/or training; or equivalent combination of education and experience.

Regularly required to stand for long periods; use hands to finger, handle, or feel, objects, tools, or controls; reach with hands and arms.

Good hand -eye coordination is essential.

Occasionally required to climb, stoop, kneel, crouch, or crawl.

Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move 100 pounds.

Specific vision abilities required by this position include close vision, distance vision, normal color vision, and depth perception.

Enclosed office space with frequent exposure to warehouse space and workshop floor; hearing protection required at times.

Frequently exposed to fumes, or airborne particles.

Work near moving mechanical parts, and is exposed to humid conditions and extreme heat.

Noise level in the work environment usually moderate.

PREFERRED EXPERIENCE, SKILLS, & ABILITIES

Read, analyze, and interpret general business periodicals, professional journals, procedures, or governmental regulations.

Respond to common complaints from customers, regulatory agencies, or members of the business community.

Write reports, business correspondence, and procedure manuals.

Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Understand spreadsheets, charts and technical manuals; Good phone skills required.

Work with mathematical concepts such as probability, and statistical inference.

Apply concepts such as fractions, percentage, ratios, and proportions to practical situations.

Define problems, collect data, establish facts, and draw valid conclusions.

Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

KEY BEHAVIORAL TRAITS FOR SUCCESS

Analytical ability.

Ability to work as a cross-functional team member.

Self-motivated, displaying ability to work and deliver results in a fast paced, performance driven environment.

AUTHORITIES:

Stop Shipment, Stop Production, Put Product on Hold, Release Product from Hold, Scrap Finished Goods, Initiate Emergency Quality / Food Safety Action, Initiate Vendor Complaint.