Berry Global, Inc

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CUSTOMER EXPERIENCE PARTNER

Location US-MA-DEVENS
Job ID
2024-23829
Position Type
Regular Full-Time
Category
Customer Service
Location : Address
155 JACKSON ROAD

Overview

About Berry
At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website, or connect with us on LinkedIn or Twitter.
 
The Customer Experience Partner will maintain a high level of satisfaction for all customers.

Responsibilities

  • Answers incoming phone calls from customers.
  • Solves customer issues and ensures customer satisfaction.
  • Performs data entry of all types of orders.
  • Processes credits and Return Material Authorizations
  • Tracks backorders and notifies customers of backorder status daily.
  • Provides tracking information to customers upon request.
  • Interacts with Production and Shipping to ensure timely service.

Qualifications

  • Ability to multi-task.
  • Strong interpersonal skills.
  • Strong organization skills.
  • Strong phone skills and ability to communicate in a clear, understandable manner.
  • Strong problem-solving skills.
  • Ability to adjust to changing environment.
  • Ability to work independently with attention to detail.
  • Ability to work in a team environment.
  • Ability to thrive in a fast-paced environment.
  • Strong desire to assist customers.
  • 1 year of experience in a customer service environment.
  • Perform an average of 50 transactions daily.
  • High school diploma.

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.